Frequently Asked Questions
How durable is playset?
Watch us throw it off the balcony and then sit on it!
How do I assemble playset?
No assembly required! Playset comes fully assembled and also comes with extra pieces that can be inserted in the toy several ways for several different purposes.
Returns or Exchanges
Returns: We offer a 30-day money-back guarantee. If you are not completely satisfied, contact us at firstname.lastname@example.org. If we can’t make it right, we’ll give you your money back. In most cases, the customer is responsible for return shipping (the shipping amount is deducted from the final refund).
Exchanges: We are happy to exchange your playset for another playset of the same size or larger. To make the exchange, return the set unused, in its original packaging with all documentation. You will be responsible for return shipping cost, a 10% restocking fee, and the price difference, if any.
Do You Accept PayPal?
Yes! If you prefer to make your purchase via PayPal, please email your requested order to email@example.com. We will then send you a direct PayPal link for payment and process your order for shipment.
How Fast is Free Shipping?
Our free shipping option is via USPS Priority Mail. Once shipped, and depending on the final destination, playset(s) will arrive 2-5 days once they leave our warehouse. In general, playsets will ship within 1 business day after order is placed. Questions? Email us at firstname.lastname@example.org.
Do you offer international shipping?
Yes, we ship to a select number of countries including Canada, Mexico, United Kingdom, Australia, France, and Denmark.
International shipping times will vary dependent on shipping method selected at checkout. Delivery times will range from 3-5 days and up to 15-17 days.
Customer is responsible for any VAT, customs or import tax.
What scale is playset?
Our full-size playset is great for 3.75″ – 6″ action figures (some fans do use 7 or 8″ figures on the larger sets too). Our smaller playset is recommend for 3.75″ or smaller action figures.
Should I store it in the box it came in?
Not necessary. It will stand up to a lot of abuse.
Is it safe for young children?
ASTM Standard Consumer Safety Specification on Toy Safety sets standards of safety for children’s toys. Unlike many toys that contain toxic materials and small pieces that are dangerous for children, the ReadySetz playsets pass all ASTM standards and do not contain toxic materials or small parts.