FREQUENTLY ASKED QUESTIONS
How do I set it up?
Every playset includes written instructions and set up should take 30 seconds or less! View our video tutorial below for step-by-step instructions.
Returns & Exchanges
Returns: We offer a 30-day money-back guarantee. If you are not completely satisfied, contact us at firstname.lastname@example.org. If we can’t make it right, we’ll give you your money back. In most cases, the customer is responsible for return shipping (the shipping amount is deducted from the final refund).
Exchanges: We are happy to exchange your playset for another playset of the same size or larger. To make the exchange, return the set unused, in its original packaging with all documentation. You will be responsible for return shipping cost, a 10% restocking fee, and the price difference, if any.
How fast is free shipping?
Our free shipping option is via USPS Priority Mail. Once shipped, and depending on the final destination, playset(s) will arrive 2-5 days once they leave our warehouse. In general, playsets will ship within 1 business day after order is placed. Questions? Email us at email@example.com.
Do you offer international shipping?
Yes, we ship to a select number of countries including Canada, Mexico, United Kingdom, Australia, France, and Denmark. We are adding new countries as demand rises. International shipping times vary depending on shipping method selected at checkout. Delivery times range from 5-7 days and up to 15-17 days. Customer is responsible for shipping cost and VAT, customs or import tax. Rates are calculated during checkout.
Do you accept PayPal?
Yes! Simply select that option during checkout.
What scale is playset?
Our full-size playset is designed for 6″ action figures (1:12 scale). Some fans do use 7″ or 8″ figures on the larger sets too. Our smaller playset is recommended for 3.75″ or smaller action figures (1:18 scale) .
How durable is playset?
ReadySetz unique folding design creates a strong and durable set without the need for plastic. We design the sets with reinforced cardboard since, unlike plastic, cardboard provides a perfect surface to print highly detailed graphics.
What awards has ReadySetz won?
ReadySetz playsets/dioramas have received the following awards or seals of approval: The National Parenting Center, Dr. Toy, National Parenting Product Awards, Hot Diggity Awards, Parents’ Picks Awards, and Tillywig Top Fun Award.
Is it safe for small children?
ASTM Standard Consumer Safety Specification on Toy Safety sets standards of safety for children’s toys. Unlike many toys that contain toxic materials and small pieces that are dangerous for children, the ReadySetz playsets pass all ASTM standards and do not contain toxic materials or small parts.